Customer Quality Management and Recalls

Quality management

Customer Quality Management and Recalls

The suite Customer Quality Management and Recalls aims primarily on the delivery of items free of defects through the adoption of initial samples, and then, given that full traceability is provided, enables you to identify and eliminate the causes that led to problems in customers, be they from the productive processes and, or, items purchased from suppliers.

Quality Management Processes of the Life Sciences Industry

  • Approval Process for initial samples for Customers

    Management of the development of new or modified products, starting from the conception to the final approval of the initial samples, with the control of the schedule, definition of those responsible for the tasks, deadlines, actions, agreements, results and Status of each project.

  • Customer’s complaint

    It manages customer complaints by automatically generating necessary actions and costs.

  • Non-Compliance and Correctives / Preventives actions Management

    It generates nonconformity requests to internal or external (suppliers) areas involved
    Automatic creation of necessary actions whenever nonconformities occur.

  • Costs of Poor Quality

    Identify all the costs associated with Poor Process Quality in order to align quality and goals in order to promote a more efficient use of resources, allowing the work to be done correctly every time it is done.

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