Customers Quality Management

Quality management

Customers Quality Management

Having fully satisfied customers is the goal of any company that wants to perpetuate itself in the market. The Customer Quality Management Suite is primarily aimed at delivering defect-free items through the approval of initial samples and then identifying and eliminating the causes that caused problems in customers, whether they arise from production processes or purchased items.

SIQ Customers Quality Management Suite is composed of the following modules:

  • Initial Samples Approval Processes for Customers

    Management of the development of projects, NEW or MODIFIED, from the issuance of the Request (integrated to the Engineering Document) to the receipt of PPAP.

    Control of schedule, responsible, deadlines, actions, agreements, results and Status of each project.

  • Products in Warranty

    Manage customer complaints by automatically generating stock and cost needs.

  • Non Conformities

    The main objective of the Nonconformities module is to identify and completely eliminate all existing Non-Conformities, minimizing undesirable situations with the application of Corrective Actions and Preventive Actions, always focusing on the Continuous Improvement of activities. The module directs users to a methodology for solving nonconformities, according to the method applied by the company, as: 8D, 5PB’s, Ishikawa Fish Diagram, among others, these methods being established according to the client’s preferences.

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